FinTech, Mortgage, Loans, Banking
MoS is a service that streamlines mortgage processing, making it easier for lenders and borrowers to manage the mortgage lifecycle. I was responsible for designing the platform that would allow both institutions and individuals to interact efficiently.
As a Senior Product Designer — I led the design and user experience for MoS, a mortgage infrastructure service. I worked on optimizing the complex workflows involved in mortgage processing, introducing an intuitive and scalable UI that streamlined interactions. I implemented a design system that enhanced both user satisfaction and operational efficiency, enabling smoother processing and quicker approvals for mortgage applications.
Discovery
Product Strategy
Design Strategy
Design System
Platform Redesign
Service Implementation
Design Implementation
User Testing
24 Months
Mortgage processes were often complicated and inefficient, leading to delays for both borrowers and lenders. MoS aimed to simplify and automate much of this workflow.
• Understanding Complex Workflows: Collaborated with mortgage specialists to map out the entire mortgage lifecycle, identifying areas where automation could improve efficiency.
• Automation and Simplicity: Designed a system that automates document processing, loan approvals, and payment tracking.
• User-Centered Design: Focused on both lender and borrower experiences, ensuring the platform was intuitive for both parties.
• Outcome: Reduced average mortgage processing time by 25%, and improved borrower satisfaction rates.
Ready to collaborate on your next project?
Let's connect to discuss job opportunities,
consulting engagements, mentoring, or speaking events.